Help Centre

Yogame FAQ — Quick Answers for Pakistan Players

Got a question about your account, PKR deposits, Cricket betting odds, Live Casino, withdrawals or the Yogame mobile app? This page covers the most common things players ask so you can get back to your game without waiting for support.

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What Do You Need Help With?

Jump straight to the topic that matters to you — accounts, payments, betting, casino, the app or responsible gaming.

Account & Registration

Everything about creating your Yogame account, verifying your details, updating your password, login issues and managing your profile settings. New players and returning members will both find useful answers here.

Deposits & Withdrawals

Questions about depositing PKR via JazzCash, Easypaisa, Raast or bank transfer, withdrawal timelines, minimum and maximum amounts and what to do if a transaction does not appear in your account.

Cricket & Sports Betting

How odds work on PSL and T20 markets, placing pre-match and live in-play bets, bet settlement rules, cash-out options and understanding the different bet types available on Yogame's sportsbook.

Live Casino & Games

Live Casino table rules, how to join a Baccarat or Roulette table, game limits, what happens if a stream disconnects mid-round, and how the Game Lobby library is updated with new titles.

Bonuses & Promotions

How to claim a welcome bonus or reload offer, what wagering requirements mean in practice, how to check your bonus progress, and what happens to your bonus balance when the wagering is complete.

Mobile App & VIP

Downloading and installing the Yogame Android app, login on mobile, push notification settings, your VIP tier status, how points are earned across products and what perks come with each level.

Click the Register button at the top of any page. Fill in your mobile number or email address, choose a password and confirm you are 18 or older. That is it — your account is created and you can log in straight away. Verification of identity may be required before your first withdrawal, so it is worth completing that early to avoid delays later.

No. Each player is only permitted one account. Duplicate accounts are against Yogame's Terms and Conditions and will result in the closure of the additional accounts. If you have lost access to an existing account, contact live chat support — they can help you recover it rather than requiring you to register again.

Go to the Login page and click "Forgot your password?" Enter the mobile number or email address registered to your account. You will receive a reset code or link at that contact. Follow the instructions to set a new password. If your contact details have changed since you registered, get in touch with support through live chat to verify your identity.

Accounts may be temporarily suspended if there are outstanding verification documents, unusual activity detected for security purposes or if you set a self-exclusion period through the responsible gaming tools. Contact Yogame's live chat support with your account details and they will explain the specific reason and guide you through the next steps to restore access.

Log in to your account and go to the account settings section. From there you can update your contact details. You will need to verify the new mobile number or email before the change takes effect. If you are locked out and cannot log in, contact live chat support who will guide you through an identity verification process to update your details securely.

Yogame supports JazzCash, Easypaisa, Raast, bank transfers, debit and credit cards and mobile wallets — all in Pakistani Rupees with no currency conversion. You can choose whichever method is most convenient at the time of deposit. The cashier section of your account shows all available options along with any minimum deposit amounts.

JazzCash, Easypaisa and Raast deposits are typically credited instantly or within a few minutes. Bank transfer timelines depend on your bank's processing speed and can take longer during weekends or public holidays. If a deposit does not appear in your account after 30 minutes and the amount has left your sending account, contact live chat with your transaction reference number.

Log in and go to the cashier section of your account. Select Withdrawal, choose your preferred method — JazzCash, Easypaisa, Raast, bank transfer or card — enter the amount and confirm. Withdrawals are processed to the same method you used to deposit where possible. Make sure your account verification is complete before submitting a withdrawal request to avoid delays.

Processing times vary by method. JazzCash and Easypaisa withdrawals are generally processed quickly once approved by the Yogame finance team. Bank transfers may take one to three business days depending on your bank. VIP members at higher tiers benefit from faster withdrawal processing as part of their tier perks. Check your VIP status on the VIP page to see your current tier benefits.

Yogame does not charge processing fees on standard deposits or withdrawals. Your PKR balance moves without conversion charges since all transactions are handled in Pakistani Rupees. Note that your own bank or mobile wallet provider may apply their own transfer fees independent of Yogame — check with your payment provider if you notice any deductions on their side.

Yogame covers Pakistan Super League (PSL), T20 internationals, Test matches and One Day Internationals. Markets include match winner, top batsman, total runs, player performance props and live in-play betting while the match is ongoing. Football and Esports markets are also available. Head to the Betting section to see all live and upcoming fixtures.

Once a match is live, in-play markets open in the Betting section. Odds update in real time as the match progresses — after each over in Cricket, for example, the odds on total runs or next wicket will shift based on the current match situation. Select the market you want, enter your PKR stake and confirm. In-play bets settle as soon as the relevant event is completed.

Bet winnings are credited to your PKR wallet instantly once the event has been officially settled. For Cricket this is typically within a few minutes of the match result being confirmed. If a result is subject to an official review or DLS recalculation in a rain-affected match, settlement may take a little longer while the official outcome is confirmed.

If a match is officially abandoned before enough play has occurred for a result to be declared, bets are typically voided and your PKR stake is returned to your wallet. Rain-affected matches that produce a result via DLS are settled on the official result. Specific rules for each market type are detailed in the Terms and Conditions.

The Live Casino features HD-streamed tables with real dealers running Baccarat, Roulette, Blackjack, Dragon Tiger, Sic Bo and a range of game show titles. Tables run 24/7 with multiple stake levels so you can play at a limit that suits your PKR balance. The lobby is updated regularly with new table variants.

If your connection drops during a live casino round, the round will continue on the server and settle normally based on the result. You can reconnect and check your bet history to see the outcome. Your PKR winnings are credited regardless of whether you were connected at the moment of settlement. If you believe a round was settled incorrectly, contact live chat support with the round ID from your game history.

The Game Lobby features hundreds of titles including video slots, classic slots, table games, instant win games and virtual sports. New games are added regularly. You can use the search function, filter by category or check the "New" section to find recently added titles. Your recent games and favourites are saved to your account for quick access next time you log in.

Yes. The full Yogame site — including Live Casino and Game Lobby — is accessible through any modern mobile browser. Simply open yogame.vin on your phone's browser and log in as normal. No app download is required to play. That said, the Yogame Android app offers a more optimised mobile experience with faster loading and push notifications for bet settlements and promotions.

Visit the Promotions page to see all currently active offers. Most promotions require you to opt in before making the qualifying deposit — look for the "Claim" or "Opt In" button on each offer. Once opted in, deposit the minimum qualifying amount and the bonus is applied to your account automatically. Each offer page shows the full terms including minimum deposit, wagering requirement and expiry date.

A wagering requirement tells you how many times you need to play through your bonus balance before it can be withdrawn as cash. For example, if you receive a PKR 1,000 bonus with a 10x wagering requirement, you need to place PKR 10,000 in total wagers using that bonus balance. Your bonus progress tracker in the account dashboard shows exactly how far along you are at any time.

No — bonus funds need to meet the wagering requirement first. Your account cashier shows a clear split between your real money balance and your bonus balance. Once the wagering requirement is fully met, the qualifying bonus amount converts to real PKR and becomes available for withdrawal. Bonus funds that expire before the wagering is complete are removed from the account.

This depends on the specific promotion. Some bonuses are valid across sports betting, Live Casino and Game Lobby, while others are product-specific. Each promotion page on Promotions clearly lists which games and product categories count towards clearing the wagering requirement. Read the terms of each offer before opting in so you know exactly where your play will contribute.

Visit the App page or the Download page and follow the instructions to download the Yogame APK file directly. Because the app is not distributed through the Google Play Store, you will need to allow installation from unknown sources in your Android settings — the App page walks you through this step by step. The process takes about two minutes on most Android devices.

Currently the dedicated app is available for Android only. iPhone and iPad users can access the full Yogame platform through Safari or any mobile browser — the site is fully responsive and all features including live betting, Live Casino, cashier and promotions work smoothly on iOS devices. Check the App page for the latest information on iOS availability.

The VIP programme rewards you for your activity across all Yogame products. Every PKR wagered on sports betting, Live Casino and game lobby titles earns VIP points. As your points accumulate you move through tiers — each higher tier unlocks better perks including faster withdrawal processing, higher deposit limits, a dedicated account manager and exclusive promotions tied to the PSL season and international cricket fixtures.

VIP points and tier status may be subject to activity requirements over a rolling period. If your account is inactive for an extended time your tier status could drop. The full details of how points accumulate, expire and how tiers are maintained are available on the VIP page. Staying active across any Yogame product — betting, casino or game lobby — keeps your tier status current.

Log in and go to account settings, then the Responsible Gaming section. From there you can set daily, weekly or monthly deposit limits, loss limits and session time reminders. Limits take effect immediately once set. Increasing a limit requires a cooling-off period so you have time to reconsider. Self-exclusion options are also available — see the Responsible Gaming page for full details.

Can't find what you're looking for? Yogame's support team is available 24/7 via live chat inside your account. Average response time is under two minutes during peak hours.

18+ only. Gaming is for entertainment. If you feel your gambling habits are affecting your finances or wellbeing, visit Responsible Gaming for self-management tools and guidance.

Everything You Need to Know About Playing at Yogame

Getting Started — The First Few Steps

Creating a Yogame account is one of the simpler things you will do online. The registration form asks for your mobile number or email, a password you choose yourself and confirmation that you are 18 or over. Once submitted, you are in. The whole thing takes under two minutes on both mobile and desktop. After registration, head to your account settings and complete the identity verification step early — this is required before your first withdrawal and doing it upfront means there is no friction when you are ready to cash out.

Pakistan players can deposit using whatever method they already use day-to-day. JazzCash and Easypaisa deposits land almost instantly. Raast transfers are equally fast for most banks. If you prefer to use a debit or credit card or a direct bank transfer, those work too. Everything is in PKR — there are no conversion fees eating into your balance and no need to deal with foreign currency at any point.

Understanding How Bonuses Work in Practice

Promotions at Yogame are designed to be straightforward but it is worth understanding how they work before opting in. The most common type is a deposit match bonus — Yogame matches a percentage of your deposit and adds the bonus to your account. That bonus sits in a separate balance from your real money and has a wagering requirement attached to it. The wagering requirement is simply a multiplier telling you how much total play is needed before the bonus converts to withdrawable cash.

The key habits for getting the most from bonuses are: always opt in before making the qualifying deposit, check which products count towards the wagering, and use the bonus progress tracker in your dashboard so you know exactly where you stand. Bonus balances that are not cleared before the expiry date are removed. Reading the terms on each offer before claiming takes about sixty seconds and saves a lot of confusion later.

Cricket Betting — What Pakistan Players Ask Most Often

Cricket betting questions come up more than anything else, which makes sense given how closely Pakistan follows the sport. The PSL is the most popular competition on the platform through the season, followed by international T20s and bilateral series involving Pakistan. Pre-match markets open well in advance of each fixture so you can compare odds and plan your bets. Live in-play betting opens as soon as the toss is done and stays open throughout the innings — over-by-over, session-by-session or match-level markets depending on what is available.

One thing worth knowing: rain and DLS results. If a match is reduced by rain and a DLS target applies, Yogame settles bets on the official result — meaning the DLS target counts, not the original target. Full settlement rules for rain-affected matches, tied games and matches where the toss does not take place are detailed in the Terms and Conditions. If anything looks unclear after a match settles, your bet history shows the settlement detail for each bet and support is available around the clock via live chat.

Live Casino — Common Concerns Answered

The Live Casino runs on professional studio streams with real dealers. The most common concern new players have is about connection drops mid-round. The short answer is: do not worry. Every live casino round completes on the server regardless of whether your browser is connected at the moment the result is determined. If your phone screen goes black halfway through a Baccarat hand, the hand still completes and your winnings are credited. Reconnect and check your game history to see the outcome.

Table limits vary across different Live Casino rooms. Some tables cater to low-stakes players with minimum bets of just a few hundred PKR, while high-limit rooms are available for players who prefer larger stakes. All limits are shown before you join a table so there are no surprises. The game lobby filter makes it easy to find tables within your preferred stake range at any time of day.

The Mobile App — Worth Installing

The Yogame Android app gives you a noticeably faster experience compared to mobile browser. Pages load quicker, the interface is optimised for smaller screens and you get push notifications when your bets settle or when a new promotion goes live. The app carries your full account balance and access to all products — sports betting, Live Casino, Game Lobby, cashier and VIP dashboard. It is the same account whether you are on the app or the browser; your balance and history sync instantly across both.

Installing the APK is straightforward. Visit the App page or Download page, tap the download button and follow the on-screen instructions for enabling installation from unknown sources in your Android settings. The setting only needs to be adjusted once and can be switched back after installation if you prefer. For iPhone users, Safari on iOS gives a very solid experience — the site is fully responsive and everything works well including live streaming.

VIP Benefits — How the Programme Rewards Consistent Players

The Yogame VIP programme is built around giving consistent players progressively better treatment. Every PKR wagered across betting, Live Casino and Game Lobby earns points toward your tier. As you move up through tiers the perks become more meaningful — faster withdrawal processing, a dedicated account manager who knows your preferences, invitations to exclusive promotions around PSL fixtures and international series, and higher deposit and withdrawal limits if you need them. The VIP page shows a full breakdown of each tier and what it unlocks so you know exactly what you are working toward.

Responsible Gaming — Managing Your Play at Yogame

Yogame provides a set of account management tools to help you keep your gaming within comfortable limits. These tools are available to every account holder at any time from the responsible gaming section of your profile. You can set daily, weekly or monthly deposit limits that take effect immediately. Loss limits work in the same way — once the limit is reached the system prevents further losses for the defined period. Session time reminders alert you when you have been playing for a defined duration.

Self-exclusion is also available. A self-exclusion request closes your account for a defined period and blocks access during that time. If you need to discuss any concerns about your gaming habits or need support beyond what the account tools provide, contact Yogame's support team via live chat. Gaming should be enjoyable entertainment — if it stops feeling that way, the tools and support are there to help you take a step back.

Join Yogame and Start Playing in PKR Today

Register in under two minutes, deposit with JazzCash, Easypaisa or bank transfer and access Cricket betting, Live Casino and hundreds of games — all in Pakistani Rupees.

PSL Betting

Pre-match and live Cricket markets all season long.

Live Casino

Real dealers, HD streams, 24/7 table availability.

PKR Payments

JazzCash, Easypaisa, Raast & bank transfer.

VIP Rewards

Earn points on every bet and unlock tier perks.